Our Return Policy
Returns:
We do not accept returns on subscriptions or items included in subscription boxes. We only replace items if they are defective, damaged, or missing from your shipment. If an item arrives damaged or is missing from your box, send an email to ArivuPetti Team's Customer Care at team@ArivuPetti.com within 10 days of delivery and we will mail you a replacement item at no cost to you. If the item is damaged, you may be asked to email us a photo of the item, which will be be used to improve quality assurance processes. Replacements are approved at the sole discretion of ArivuPetti. All attempts will be made to replace your item with an identical or similar item. This means that we will make every attempt to match the color and/or variant of the item we are replacing. If an identical or similar item is not available, we reserve the right to offer you a choice between a non-identical replacement item of similar value or a credit on your account.
ArivuPetti is not responsible for damage that occurs due to weather, postal carrier handling, or which occurs after the postal carrier has delivered your package.
Refunds:
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund for that product. There are certain situations where only partial refunds are granted: (if applicable). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at team@ArivuPetti.com.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, replacement items will also be shipped directly to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, replacement items will be shipped to the giver's address.
Shipping:
Items will be shipped to the address listed in your account. You have until the 1st day of each shipping month to update your address. After the 1st, we can not guarantee that your address can be updated. You may update your shipping address and payment information anytime by logging into your account at www.ArivuPetti.com. If you need assistance, please email our Customer Care at team@ArivuPetti.com
